General Policies / Terms & Conditions

All clients are expected to understand and accept these policies prior to booking, rescheduling, or cancellation. 

At Massage With Linda Marie, when a reservation is made, time is blocked off to ensure that your appointment receives our full attention. This prevents other bookings from occurring during that time. Therefore, your appointment is important and is reserved especially for you. It is understood that many things can come up in our day-to-day lives. However, in fairness to all clients as well as our therapists, please allow 24 hour notice when cancelling or rescheduling.

It is the client’s responsibility to arrive on time and remember the appointment. Upon booking confirmation, details will be sent, including the date, time, type of appointment along with a link to add the event directly to your calendar. I will only reach out to the client if a situation arises on our end that necessitates a change to the appointment.

Lateness Policy:

We kindly request that you arrive on time for your appointment. In the event of tardiness, we will strive to utilize the remaining time effectively, but please understand that a full session may not be possible.

Cancellations:

• We require a minimum of 24 hours’ notice prior to your scheduled appointment time to avoid any charges or penalties.

• Cancellations with less than 24 hours’ notice will be subject to a cancellation charge.

• Changing your appointment less than 24 hours before your reserved treatment will be considered a cancellation, and a cancellation charge will be applied.

• Cancellations more than 24 hours prior to the scheduled appointment can be done online using the cancellation link provided in the confirmation and reminder emails for flexible appointments. (Check your email inbox to locate our email, and scroll down until almost the end).

Cancellation Charges:

• Cancellations made with less than 24 hours’ notice will result in a charge equal to 50% of the reserved service amount.

• “No shows” or cancellations made with less than 4 hours’ notice will be charged 100% of the reserved service amount.

• Please note that last-minute cancellations via email will be considered invalid, and the client will be charged the full amount of the reserved service.

• If you are unable to attend your scheduled appointment, please consider sending someone else on your behalf.

Refund Policy:

I strive to uphold the highest standards of service and transparency, including in our refund policy. Below is the circumstance under which you may be eligible for a refund:

• Cancellation or Rescheduling: If we need to cancel or reschedule your appointment due to an issue on our end, you will always have the option to receive a refund. However, we also understand that you may prefer to reschedule your appointment instead, and the choice is entirely yours.

Gift Certificates:

The use of our certificates constitutes acceptance of the terms and conditions.

• Not redeemable for cash.

• Non-refundable.

• Can be used in multiple visits.

• Can only be redeemed for services.

• It can be transferred to another person.

• Massage with Linda Marie cannot accept responsibility for lost, stolen, or damaged certificates.

 Usage of Gift Certificates:

If the balance on your gift certificate exceeds the appointment price, the remaining balance will remain available for future use. If the balance of the certificate is not enough to pay for the selected appointment, you will only need to pay the remaining amount of the price. In the event that we need to cancel an appointment booked with a gift certificate on our behalf, we will ensure that the certificate remains valid for the rescheduled session.

Sanitation and Hygiene:

• Before and after each massage, our therapists meticulously wash their hands and forearms with hot, soapy water. Any breaks in their skin are covered with protective coverings.

• We ask that clients arrive at their massage therapy appointment in a clean state. Please inform your therapist of any skin breaks, which will be carefully avoided during the session.

 Scope of Practice:

• Therapeutic massage is designed to enhance health by promoting body balance and efficient function.

• While massage stimulates the body’s natural restorative processes and reduces muscle tension, it is not intended to diagnose or treat any specific preexisting condition without written permission from a physician.

• Massage Therapy sessions do not involve the diagnose of specific body dysfunctions or provide treatment for particular conditions.

Respect of Client’s and Therapists’ Boundaries:

• Massage with Linda Marie upholds a zero-tolerance policy towards inappropriate behavior or physical contact.

• Any form of sexual interaction or discussion is strictly prohibited.

• Solicitation of a sexual nature, whether verbal or physical, will result in immediate termination of the session. The full session fee will be charged, and further appointments will not be accepted at Massage with Linda Marie. If necessary, law enforcement will be contacted.

• Modesty draping is always maintained, with only the area being massaged left uncovered. The breast and genital area will never be massaged under any circumstances.

• Contacting therapists directly or requesting personal contact information is strictly prohibited.

Existing and New Medical Conditions: 

• Clients are responsible for keeping their massage therapist informed of any current medical treatments and providing written permission from their physician, chiropractor, or physical therapist to continue with massage therapy.

• Additionally, clients must inform their massage therapist of any changes in their health conditions.

Coronavirus (COVID-19):

We are implementing extra precautions for the intake of each client, reviewing health histories, and enhancing sanitation and disinfection practices.

Symptoms of COVID-19 include fever, fatigue, dry cough, and difficulty breathing.

By visiting our practice:

• You confirm that neither you nor any household members have experienced COVID-19 symptoms within the last 14 days.

• You affirm that neither you nor any household members have been diagnosed with COVID-19 within the last 30 days.

• You confirm that neither you nor any household members have knowingly been exposed to anyone diagnosed with COVID-19 within the last 30 days.

• You confirm that neither you nor any household members have traveled outside the country or to any city considered a “hot spot” for COVID-19 infections within the last 30 days.

• You understand that Massage with Linda Marie cannot be held liable for any exposure to the virus or other contagions due to misinformation on this form or the health history provided by each client.

• You agree to release the massage therapist and business from any liability for unintentional exposure or harm due to COVID-19.

Your massage therapist and all employees of this facility adhere to these standards and affirm the same commitment to safety and well-being.

Additional Policies:

• It is imperative that clients thoroughly understand and accept the cancellation policy associated with their session. Please ensure you are familiar with and agree to the terms before booking your appointment.

• Furthermore, clients are responsible for their health and well-being. In the event of illness, it is expected that clients prioritize their health and refrain from attending a session, even if it means potential financial loss. This policy will not be altered due to sickness, and clients are expected to adhere to it diligently. Your health and the well-being of our therapists and other clients are of utmost importance to us.

• In the event that a therapist falls ill, we will cancel the session on our behalf to prioritize the health and safety of both clients and staff members. The session can be refunded or rescheduled for another time.